Privacy Policy

Online Privacy Policies:

Why do we use your personal data?
We will use your personal data to manage your purchase online at LA ROPAS by processing your orders and returns via our online services and send you notifications of delivery status or in the event of any problems with the delivery of your items. 

We will use your personal data to manage your payments.

We will also use your data in order to handle complaints and warranty matters for products.

Your personal data is being used to identify you and to validate your legal age for shopping online and to confirm your address with external partners. 

We want to offer you different payment alternatives and will carry out analysis in order to find out what payment alternatives are available to you, including your payment history and credit checks. 

What types of personal data do we process?
We will process following categories of personal data 

* contact information such as name, address, e-mail address and contact number
* payment history
* order information

If you have a LA ROPAS account or are a LA ROPAS member we will also process your personal data submitted in relation to the account or membership such as 

* Account or membership ID
* shopping history

Who has access to your personal data?
Your personal data that is forwarded to third parties, is only used to provide you with the services mentioned above, companies to validate your address, communication agencies to send you order confirmation, warehouse and distribution suppliers in connection with the delivery of your order. Payment service providers for your payment. Credit reference agencies for identity and credit checks and debt collection agencies.

Please be aware that many of these recipient companies have an independent right or obligation to process your personal data.

What is the legal ground to process your personal data?
The processing of your personal data is necessary for LA ROPAS to fulfill the service of manage and deliver the order to you.

How long do we save your data?
We will keep your data as long as you are an active customer.

Customer Service Data Policies:

Why do we use your personal data?
We will use your personal data to manage your queries, to handle complaints and warranty matters for products and technical support matters through e-mail, our chat function, telephone and through social media.

We may also contact you if there is a problem with your order.

What types of personal data do we process?
We will process any data you provide to us, including the following categories 

* contact information such as name, address, e-mail address and telephone number
* birth date
* payment history
* order information
* account or member number
* all correspondence in the matter
*customer number
*order number
*transaction amount
*transaction date


Who has access to your personal data?
Data that is forwarded to third parties is only used to provide you with the services mentioned above, to customer service agency for the Asian region.

What is the legal ground to process your personal data?
The processing of your personal data is based on LA ROPAS legitimate interest.

How long do we keep your data?
We will keep your data for telephone and e-mails logs and correspondence until you are an active member for case management. 

For in store complaints your personal data will be saved for 2 years.


Your right to object to processing based on legitimate interest: 
You have the right to object to processing of your personal data that is based on LA ROPAS legitimate interest. LA ROPAS will not continue to process the personal data unless we can demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.